Customer Care Assistant - Work from home

Job Description:

Aetna is seeking a dedicated and driven Customer Care Assistant to join our team of remote workers in Adelaide, South Australia. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients, answering inquiries, resolving issues, and ensuring customer satisfaction. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service.

Responsibilities: - Handle incoming customer calls and emails in a professional and courteous manner - Address customer inquiries and concerns promptly and effectively - Provide accurate information about products and services - Assist customers with account management and billing inquiries - Collaborate with team members to troubleshoot and resolve customer issues - Document customer interactions and maintain accurate records - Meet and exceed customer service goals and performance targets - Contribute to ongoing process improvements and customer service initiatives

Requirements: - 4 years of experience in a customer service role - Excellent communication and interpersonal skills - Strong presentation and project management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required - Must have a quiet and dedicated workspace at home with reliable internet connection

Benefits: - Medical coverage - Remote work flexibility - Company transportation - Opportunities for career advancement - Promote work-life balance and employee well-being

Equal Opportunity Statement: Aetna is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Deadline to apply: 2024-06-12

If you are a customer service professional with a passion for helping others and a desire to work from home, we encourage you to apply for the Customer Care Assistant position at Aetna today. Join our team and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.