Customer Care Assistant - Work from home

Job Description:

Allstate is seeking a Customer Care Assistant to work from home in Melbourne, Victoria, AU on a part-time basis. This role is at the Associate Level and requires a minimum of 3 years of experience in customer care or a related field. The ideal candidate will be confident, driven, and possess strong planning and negotiation skills.

Responsibilities: - Handle customer inquiries and provide timely and accurate information via phone, email, and chat - Resolve customer complaints in a professional and efficient manner - Assist with order processing, billing, and shipping inquiries - Maintain customer records and update information as needed - Collaborate with other team members to improve overall customer experience - Meet and exceed customer satisfaction goals set by the company - Handle escalated customer issues with diplomacy and empathy

Requirements: - At least 3 years of experience in customer care or a related field - Strong communication and problem-solving skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred - Australian citizenship or valid work visa - Availability to work part-time hours including evenings and weekends

Benefits: - Travel and spending expenses covered by the company - Paid Time Off (PTO) and flexibility in scheduling - Visa sponsorship for qualified applicants

Working Environment: At Allstate, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service to every customer, and we strive to create a positive and supportive work environment for all employees.

Equal Opportunity Statement: Allstate is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to Apply: June 23, 2024

Apply now to join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.