Customer Care Associate

Job Description: American Airlines Group is seeking a passionate and driven Customer Care Associate to join our team in Melbourne, Victoria, AU on a part-time basis. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and resolve complaints in a timely and professional manner - Provide exceptional customer service through phone, email, and social media channels - Assist customers with booking, changing, and canceling reservations - Collaborate with other teams to ensure a seamless customer experience - Conduct customer satisfaction surveys and provide feedback to management - Maintain accurate records of customer interactions and transactions

Requirements: - Strong communication and interpersonal skills - Ability to remain calm and professional in high-pressure situations - Previous experience in a customer service role is preferred - Excellent problem-solving skills - Cooperate effectively with team members to achieve common goals - Ability to deliver engaging presentations to customers

Personality Traits: - Passionate about providing excellent customer service - Driven to exceed customer expectations

Soft Skills: - Cooperation - Presentation

Benefits: - Relocation allowance - Retirement plan - Employee discounts

Working Environment: At American Airlines Group, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our employees work together to create a positive and inclusive environment where everyone can thrive.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.