Remote Customer Care Associate

Job Description:

Level 3 Communications is seeking a dedicated and confident Remote Customer Care Associate to join our team in Melbourne, Victoria, AU on a part-time basis. As an Associate Level employee with at least 4 years of experience, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home.

Responsibilities: - Answering incoming calls, emails, and live chat messages from customers - Resolving customer inquiries and issues in a professional and timely manner - Maintaining a high level of customer satisfaction through effective communication and problem-solving skills - Utilizing innovative techniques to exceed customer expectations and drive loyalty - Adapting to changing customer needs and company policies - Collaborating with team members to ensure a seamless customer experience - Keeping accurate records of customer interactions and transactions - Meeting and exceeding key performance indicators and targets set by management - Participating in ongoing training and development opportunities to improve skills and knowledge

Requirements: - 4+ years of experience in customer service or a related field - Confident and dedicated personality traits - Strong communication and interpersonal skills - Ability to think outside the box and innovate solutions for customers - Flexibility and adaptability in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Profit sharing opportunities - Free accommodation for remote work - Travel and spending expenses covered - Performance and merit-based recognition and rewards

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 24, 2024

If you meet the requirements and are ready to join a dynamic team that values innovation and customer care, apply now to become a Remote Customer Care Associate with Level 3 Communications!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.