Customer Care Associate

Job Description:

Whole Foods Market in Perth, Western Australia is seeking a passionate and independent Customer Care Associate to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in customer service, preferably in a retail or hospitality setting.

Responsibilities: - Engage with customers in a friendly and professional manner, providing exceptional service and support - Resolve customer inquiries, complaints, and issues in a timely and efficient manner - Assist customers with product recommendations, information, and purchases - Process returns, exchanges, and refunds according to company guidelines - Handle phone calls and emails from customers with empathy and emotional intelligence - Utilize critical thinking skills to troubleshoot problems and find solutions for customers - Maintain a clean and organized work environment in the customer care area - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Minimum of 3 years of experience in customer service - Passionate about providing excellent customer care - Independent worker who can prioritize tasks and manage time effectively - Strong emotional intelligence and the ability to handle difficult situations with empathy - Excellent critical thinking skills and problem-solving abilities - Ability to work in a fast-paced environment and adapt to changing priorities - Strong communication skills, both written and verbal - Ability to work flexible hours, including evenings and weekends

Benefits: - Employee discounts on Whole Foods Market products - Vision insurance coverage - Travel and spending expenses reimbursement

Working Environment: At Whole Foods Market, we value data-driven decision-making and strategic initiatives. As a Customer Care Associate, you will have the opportunity to leverage data to inform your decisions and drive positive outcomes for our customers.

Equal Opportunity Statement: Whole Foods Market is an equal opportunity employer and promotes diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 28, 2024

If you meet the requirements and are ready to make a difference in the lives of our customers, we encourage you to apply for the Customer Care Associate position at Whole Foods Market in Perth, Western Australia. Join us in our mission to provide the highest quality customer service and build a positive work environment for our team members.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.