Customer Care Associate - Work from home

Job Description:

Seeka is seeking a Customer Care Associate to join our team in Sydney, New South Wales. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Answering incoming customer inquiries via phone, email, and chat - Resolving customer complaints and issues with empathy and efficiency - Providing product information and troubleshooting assistance - Processing orders and returns accurately and promptly - Collaborating with other team members to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions

Requirements: - 1 year of customer service experience - Adaptable and driven personality traits - Strong negotiation and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Free accommodation for remote work - Ongoing training and professional development opportunities - Free food provided during working hours

Working Environment: At Seeka, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. You will have the freedom to innovate and contribute to the growth of the company while receiving support and guidance from our experienced team.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Seeka is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities for all individuals regardless of their race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.