$2,900 - 4,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Fidelity National Information Services (FIS) is seeking a Customer Care Associate to join our team in Brisbane, Queensland. This is a part-time, work from home position at the Associate Level, requiring a minimum of 3 years of experience in customer service. The ideal candidate will be confident, adaptable, detail-oriented, and possess strong critical thinking skills.
Responsibilities: - Provide excellent customer service via phone, email, and chat - Assist customers with inquiries, technical issues, and account management - Resolve customer complaints in a timely and professional manner - Escalate complex issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure satisfaction with resolution - Stay up-to-date on product knowledge and company policies - Collaborate with team members to achieve customer care goals
Requirements: - 3+ years of customer service experience - Excellent communication skills - Ability to work independently and as part of a team - Strong attention to detail - Critical thinking and problem-solving skills - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits: - Paid sick leave - Dental insurance - Company-provided equipment
Working Environment: At FIS, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to creating a supportive and inclusive work environment for all employees.
Deadline to Apply: July 13, 2024
Equal Opportunity Statement: FIS is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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