Customer Care Manager

Job Description:

Woolworths Group is seeking a part-time Customer Care Manager to join our team in Adelaide, South Australia. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service management. The Customer Care Manager will be responsible for overseeing all aspects of customer care operations, ensuring a high level of customer satisfaction and retention.

Responsibilities: - Develop and implement customer care strategies to improve overall customer experience - Manage a team of customer care representatives, providing guidance and support as needed - Monitor customer feedback and develop action plans to address any issues or concerns - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Analyze customer data and trends to identify opportunities for improvement - Conduct regular training sessions for customer care staff to enhance their skills and knowledge - Handle escalated customer complaints and resolve them in a timely and satisfactory manner - Stay up-to-date on industry trends and best practices in customer care management - Provide regular reports to senior management on customer care performance and KPIs

Requirements: - 8+ years of experience in customer service management - Confident and reliable personality traits - Strong planning and leadership skills - Excellent communication and interpersonal abilities - Proven track record of delivering high levels of customer satisfaction - Bachelor's degree in Business Administration or related field (preferred) - Proficiency in CRM software and Microsoft Office suite - Experience working in a fast-paced retail environment is a plus

Benefits: - Relocation allowance for eligible candidates - Paid overtime opportunities - Disability insurance coverage - Opportunities for career growth and development within Woolworths Group

Working Environment: At Woolworths Group, we encourage curiosity and questioning to fuel innovation and growth. Our team is committed to fostering a collaborative and inclusive work environment where all employees feel valued and supported in their professional growth.

Equal Opportunity Statement: Woolworths Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: 2024-06-21

Join our team at Woolworths Group and help us deliver exceptional customer care experiences! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.