Remote Customer Care Manager

Job Description:

Ecolab is seeking a skilled Remote Customer Care Manager to join our team in Sydney, New South Wales, AU. This part-time position holds a Mid-to-Senior Level seniority and requires a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage a team of remote customer care representatives, ensuring excellent service delivery - Develop and implement customer care processes and strategies to improve efficiency and customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure smooth communication and coordination of customer care initiatives - Provide regular reports and updates to senior management on customer care performance and metrics

Requirements: - Motivated and confident individual with strong leadership skills - Excellent negotiation and presentation skills - Proven track record of managing customer care teams effectively - Strong problem-solving abilities and decision-making skills - Ability to work independently and efficiently in a remote environment - Excellent communication skills, both written and verbal - Proficiency in CRM software and other relevant tools

Benefits: - Paid Time Off (PTO) - Medical coverage - Paid sick leave - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Ecolab is an equal opportunity employer and is committed to providing a diverse, inclusive, and welcoming work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected status.

Deadline to apply: July 4, 2024

If you meet the requirements and are eager to take on this exciting opportunity, we encourage you to apply and be part of our dynamic team at Ecolab.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.