Customer Care Manager

Job Description:

We are seeking a part-time Customer Care Manager to join our team at Tech Data in Melbourne, Victoria, AU. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a customer care or related role.

Responsibilities: - Serve as the main point of contact for all customer inquiries, issues, and escalations - Manage a team of customer care representatives, providing guidance and support as needed - Develop and implement strategies to improve the overall customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as Sales and Marketing, to ensure a seamless customer experience - Ensure that all customer care processes and procedures are followed accurately and efficiently

Requirements: - Adaptable and dedicated personality traits - Strong planning and cooperation skills - Excellent communication and interpersonal abilities - Proven experience in a customer care or related role - Strong problem-solving skills and ability to think critically - Ability to work well under pressure and meet deadlines - Bachelor's degree in Business Administration or related field preferred

Benefits: - Medical coverage - Profit sharing - Dental insurance

Working Environment: At Tech Data, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing the best possible experience for our customers, and we are always looking for talented individuals to join us in achieving our goals.

Equal Opportunity Statement: Tech Data is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-07-04

If you meet the requirements and are interested in this exciting opportunity to join our team as a Customer Care Manager, please submit your application by the deadline provided. We look forward to reviewing your qualifications and potentially welcoming you to the Tech Data family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.