Customer Care Manager

Job Description:

We are looking for a motivated and passionate Customer Care Manager to join our team at PPG Industries in Perth, Western Australia. As a mid-to-senior level position, the Customer Care Manager is responsible for overseeing the customer care department and ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Manage a team of customer care representatives, providing guidance and support to ensure excellent customer service delivery - Develop and implement customer care policies and procedures to improve efficiency and customer satisfaction - Resolve escalated customer issues and complaints in a quick and efficient manner - Monitor customer care performance metrics and implement strategies to improve customer service - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Conduct regular training sessions for customer care representatives to enhance their skills and knowledge - Stay up-to-date with industry trends and best practices in customer service to continually improve our services

Requirements: - Bachelor's degree in business administration or relevant field - Minimum of 6 years of experience in customer service, with at least 2 years in a managerial role - Strong communication and interpersonal skills - Proficiency in CRM systems and Microsoft Office Suite - Excellent problem-solving skills and ability to think creatively - Experience in handling difficult customers and resolving conflicts - Ability to work in a fast-paced environment and meet deadlines

Benefits: - Disability insurance - Retirement plan - Paid sick leave - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: PPG Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to apply: July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.