Remote Customer Care Manager

Job Description:

As a Remote Customer Care Manager at Arthur J. Gallagher, you will be responsible for managing a team of customer care representatives who work remotely to provide exceptional service to our clients in Perth, Western Australia. This part-time position is ideal for someone with 8 years of experience in customer service and a strong background in leadership and emotional intelligence.

Responsibilities: - Manage a team of remote customer care representatives to ensure that clients receive high-quality service - Develop and implement strategies to improve customer satisfaction and retention - Monitor team performance and provide regular feedback and coaching - Collaborate with other departments to address customer issues and improve processes - Conduct regular performance reviews and provide ongoing training and development opportunities - Oversee the recruitment and onboarding of new team members - Handle escalated customer complaints and issues in a timely and professional manner - Analyze data and reports to track key performance indicators and identify areas for improvement

Requirements: - 8 years of experience in customer service, with at least 2 years in a managerial role - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Proven track record of delivering exceptional customer service - Reliable, driven, and able to work independently - Emotional intelligence and the ability to remain calm under pressure - Visa sponsorship available for eligible candidates

Benefits: - Free accommodation for remote work - Paid sick leave - Visa sponsorship for eligible candidates

Working Environment: At Arthur J. Gallagher, we value autonomy and independence, trusting our employees to excel in their roles. We offer a supportive and collaborative work environment where employees are encouraged to take initiative and contribute to the success of the team.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Arthur J. Gallagher is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.