Customer Care Manager - Work from home

Job Description:

Viacom is seeking a dedicated and experienced Customer Care Manager to join our team on a part-time basis. This position offers the flexibility of working from home in Canberra, Australian Capital Territory. The ideal candidate will have a minimum of 7 years of experience in customer service or a related field, with a proven track record of delivering exceptional customer care.

Responsibilities: 1. Manage a team of customer care representatives to ensure high-quality service delivery. 2. Develop and implement strategies to enhance the customer care department's efficiency and effectiveness. 3. Monitor and analyze customer feedback to identify areas for improvement and implement solutions. 4. Oversee the resolution of customer complaints and escalations in a timely and professional manner. 5. Collaborate with other departments within the organization to ensure a seamless customer experience. 6. Conduct regular training sessions for team members to enhance their skills and knowledge.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in a customer care management role. 3. Strong leadership and communication skills. 4. Ability to think critically and solve complex problems. 5. Hardworking and motivated individual with a passion for providing exceptional customer service.

Personality Traits: 1. Hardworking 2. Motivated

Soft Skills: 1. Critical thinking 2. Problem-solving

Benefits: 1. Paid sick leave 2. Profit sharing 3. Disability insurance

Working Environment: At Viacom, we value building strong connections and treating our colleagues like an extended family. We provide a supportive and collaborative work environment where every team member is valued and respected.

Equal Opportunity Statement: Viacom is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in the workplace and encourage individuals from all backgrounds to apply.

Deadline to Apply: 2024-06-29

If you meet the above requirements and are passionate about delivering exceptional customer care, we encourage you to apply for the Customer Care Manager position at Viacom. We look forward to welcoming a dynamic and experienced individual to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.