Customer Care Manager - Work from home

Job Description:

HP is seeking a motivated and experienced Customer Care Manager to work remotely from Canberra, Australian Capital Territory. This part-time position is ideal for individuals with 7 years of experience in customer care management who are looking to take their career to the next level.

Responsibilities: - Managing a team of customer care representatives to ensure excellent customer service and satisfaction - Developing and implementing customer care strategies to improve efficiency and effectiveness - Handling escalated customer inquiries and complaints in a professional and timely manner - Analyzing customer feedback and data to identify trends and make recommendations for improvement - Collaborating with other departments to address customer issues and improve overall customer experience - Monitoring team performance and providing regular feedback and coaching to team members - Developing and maintaining strong relationships with key customers and stakeholders

Requirements: - 7 years of experience in customer care management - Hardworking and passionate about providing exceptional customer service - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Innovative mindset and adaptability to change - Bachelor's degree in business administration or related field preferred - Proficiency in Microsoft Office suite and customer relationship management software - Ability to work independently and prioritize tasks in a fast-paced environment

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Relocation allowance for eligible candidates

Working Environment: Our working environment is flexible and adapts to change with speed and efficiency. We value diversity and inclusion, and we strive to create a supportive and collaborative culture for all employees.

Equal Opportunity Statement: HP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

Deadline to Apply: June 29, 2024

If you meet the requirements and are ready to take on a new challenge in customer care management, we encourage you to apply for this exciting opportunity with HP. Join us in delivering exceptional customer service and making a positive impact on our customers' experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.