Customer Care Officer

Job Description: Customer Care Officer at Transurban Group

Transurban Group, a leading transport infrastructure company, is seeking a part-time Customer Care Officer to join our team in Brisbane, Queensland, AU. This position is at an Associate Level and requires a minimum of 2 years of experience in customer service roles.

Responsibilities: - Handling customer inquiries and resolving issues in a timely and professional manner - Providing exceptional customer service through various channels including phone, email, and in-person interactions - Managing customer complaints and escalations effectively, ensuring customer satisfaction - Collaborating with other departments to address customer needs and concerns - Maintaining accurate records of customer interactions and transactions - Developing and implementing customer service policies and procedures to improve the overall customer experience - Identifying opportunities for cross-selling and upselling products and services to customers - Participating in training and development programs to enhance customer service skills and knowledge

Requirements: - Confident and passionate about delivering high-quality customer care - Excellent people management and negotiation skills - Strong communication and interpersonal abilities - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Knowledge of customer service principles and practices - Experience in the transportation industry is a plus

Benefits: - Disability insurance - Dental insurance - Life insurance

Working Environment: At Transurban Group, employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We provide opportunities for professional growth and development to support our team members in achieving their career goals.

Equal Opportunity Statement: Transurban Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-06-12

If you meet the requirements and are ready to take on a challenging and rewarding role as a Customer Care Officer at Transurban Group, we encourage you to apply before the deadline. We look forward to welcoming a confident and passionate team member to contribute to our customer service excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.