Customer Care Officer

Job Description:

We are looking for a reliable and adaptable Customer Care Officer to join our team at TPG Telecom in Sydney, New South Wales. As an entry-level position, no prior experience is required, but the successful candidate must possess strong communication and problem-solving skills.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and efficient manner. 2. Provide accurate and timely information to customers regarding products, services, and account inquiries. 3. Troubleshoot and resolve customer complaints and issues with empathy and understanding. 4. Document all customer interactions and resolutions in our CRM system. 5. Collaborate with other departments to ensure customer satisfaction and retention. 6. Identify opportunities for process improvement and provide feedback to management.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills both verbal and written. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Basic computer skills and proficiency with MS Office applications. 5. Willingness to learn and adapt to new technologies and processes. 6. Strategic planning and analytical skills. 7. Ability to work independently and as part of a team.

Benefits: 1. Parental leave for new parents. 2. Relocation allowance for employees who need to relocate. 3. Gym membership for employee wellness.

Working Environment: At TPG Telecom, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing high-quality customer care and support in a collaborative and supportive work environment.

Equal Opportunity Statement: TPG Telecom is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 12, 2024.

If you meet the above requirements and are looking to start your career in customer care, we encourage you to apply for this part-time Customer Care Officer position at TPG Telecom in Sydney, New South Wales.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.