Remote Customer Care Representative

As a Remote Customer Care Representative at Ameriprise Financial, you will be responsible for providing exceptional customer service to clients through various communication channels, including phone, email, and chat. Your main objective will be to ensure that each client interaction is handled with professionalism, empathy, and efficiency.

Responsibilities: - Respond to customer inquiries and complaints in a timely and courteous manner - Provide assistance and guidance to clients regarding financial products and services - Proactively identify and escalate any issues or trends that may impact client satisfaction - Maintain accurate and detailed records of all client interactions - Collaborate with other team members to improve overall customer experience - Stay up-to-date on company policies and procedures to ensure accurate information is provided to clients

Requirements: - Passionate about providing excellent customer service - Confident in your ability to communicate effectively with clients - Strong presentation and cooperation skills - Ability to work independently and prioritize tasks effectively - Proficient in using various communication channels, such as phone, email, and chat - High school diploma or equivalent - No prior experience required

Benefits: - Free accommodation for remote work - Parental leave options - Medical coverage for employees - Opportunities for career growth and development within the company

Working environment: At Ameriprise Financial, we prioritize understanding and empathy in all interactions with clients and colleagues. We value a supportive and inclusive work culture where every team member's voice is heard and respected.

Deadline to apply: July 3, 2024

Equal opportunity statement: Ameriprise Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.