Customer Care Specialist

As a Customer Care Specialist at Dr Pepper Snapple Group in Adelaide, South Australia, you will be responsible for providing exceptional customer service and support to clients in the region. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Handle incoming customer inquiries and provide prompt, accurate, and professional responses. 2. Resolve customer complaints and issues in a timely manner to ensure customer satisfaction. 3. Support sales team by processing orders, coordinating deliveries, and managing inventory. 4. Maintain customer database with accurate and up-to-date information. 5. Collaborate with cross-functional teams to improve processes and enhance the customer experience. 6. Conduct research on customer trends and preferences to identify opportunities for growth. 7. Assist with special projects and initiatives to support the overall business goals. 8. Maintain a positive and professional attitude in all interactions with customers and colleagues.

Requirements: 1. Resilient and motivated attitude to handle challenging situations and provide excellent customer service. 2. Strong adaptability to changing environments and willingness to learn new skills. 3. Excellent research skills to gather and analyze relevant information for customer inquiries. 4. Previous experience in customer service or a related field. 5. Strong communication skills, both written and verbal. 6. Proficient in Microsoft Office suite and CRM software. 7. High school diploma or equivalent required, Associate's degree preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Profit sharing opportunities based on company performance. 3. Training and professional development opportunities to enhance skills and career growth.

Working Environment: At Dr Pepper Snapple Group, we value building strong connections and treating colleagues like an extended family. We foster a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Dr Pepper Snapple Group is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.