Customer Care Specialist

Job Description:

We are looking for a dedicated and enthusiastic Customer Care Specialist to join our team at Lincoln National in Sydney, New South Wales, AU. As a part-time entry-level position, this role is perfect for individuals who are looking to kickstart their career in customer service.

Responsibilities: - Handling inbound and outbound customer inquiries via phone, email, and online chat - Providing excellent customer service by addressing customer concerns and resolving issues in a timely and professional manner - Researching and analyzing customer needs to provide personalized solutions - Collaborating with other team members and departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Continuously seeking opportunities to improve processes and enhance the customer experience

Requirements: - High school diploma or equivalent - Strong communication skills and a friendly demeanor - Driven and resourceful personality traits - Ability to research and think critically to solve customer problems - Willingness to learn and adapt to new technologies and processes - No prior experience required

Benefits: - Company transportation for work-related travel - Medical coverage for part-time employees - Joining bonus for new hires - Supportive and encouraging work environment that values autonomy and independence

Equal Opportunity Statement: Lincoln National is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.

Deadline to apply: June 29, 2024

If you meet the requirements and are ready to start your career in customer service, we would love to hear from you. Apply now to join our dynamic team at Lincoln National!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.