Remote Customer Service Assistant

Job Description: Western & Southern Financial Group is seeking a Remote Customer Service Assistant to join our team in Brisbane, Queensland, AU. This part-time position is ideal for entry-level candidates with no prior experience, who are motivated, resourceful, and possess excellent planning and research skills. As a Customer Service Assistant, you will be responsible for providing top-notch customer service to our clients, resolving their inquiries and concerns efficiently and effectively.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Handling customer complaints and providing appropriate solutions. 3. Processing orders, refunds, and exchanges. 4. Updating customer accounts and maintaining accurate records. 5. Collaborating with other team members to ensure a seamless customer experience. 6. Conducting research to answer customer questions and provide accurate information. 7. Assist with various administrative tasks as needed.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficient in basic computer skills and familiarity with customer service software. 6. Motivated and resourceful with a can-do attitude. 7. Ability to plan and prioritize tasks effectively. 8. Willingness to learn and adapt in a fast-paced environment.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Travel and spending expenses covered. 3. Joining bonus for new hires. 4. Opportunity to collaborate with colleagues worldwide, fostering a global village mentality.

Equal Opportunity Statement: Western & Southern Financial Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: July 22, 2024

If you meet the requirements and are interested in joining our team as a Remote Customer Service Assistant, please submit your application by the deadline above. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.