Remote Customer Service Associate

Job Description:

Expedia is seeking a dedicated and resilient Remote Customer Service Associate to join our team in Canberra, Australian Capital Territory, AU. This part-time entry-level position is perfect for individuals looking to gain experience in customer service and develop their strategic planning and problem-solving skills.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Assist customers with booking travel accommodations, answering inquiries, and resolving issues. 3. Utilize strategic planning skills to anticipate customer needs and provide proactive solutions. 4. Collaborate with cross-functional teams to ensure seamless customer experiences. 5. Demonstrate problem-solving abilities to address customer concerns in a timely and effective manner. 6. Meet and exceed performance metrics related to customer satisfaction, response times, and resolution rates. 7. Participate in ongoing training and development programs to enhance customer service skills.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Ability to work independently and in a team environment. 4. Strong organizational skills and attention to detail. 5. Proficiency in computer systems and software applications. 6. Prior customer service experience is a plus but not required. 7. Must be resilient in handling high-pressure situations and challenging customers. 8. Dedication to delivering exceptional customer service and exceeding customer expectations.

Personality Traits: - Resilient - Dedicated

Soft Skills: - Strategic planning - Problem-solving

Benefits: - Company-provided equipment for remote work - Vision insurance - Company transportation assistance

Working Environment: At Expedia, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to promoting a green workplace and reducing our carbon footprint.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and strive to provide a supportive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.