Remote Customer Service Associate

Job Description:

NCR, a leading technology company, is seeking a part-time Remote Customer Service Associate to join our team in Perth, Western Australia. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service and possess strong interpersonal skills.

Responsibilities:

- Provide exceptional customer service through various channels such as phone, email, and chat - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Research and resolve customer issues by providing accurate and efficient solutions - Manage customer accounts and ensure accurate and up-to-date information - Work independently to meet customer service goals and KPIs - Collaborate with other team members and departments to ensure a seamless customer experience - Uphold high standards of service and strive for excellence in all customer interactions

Requirements:

- 4+ years of experience in customer service - Adaptable and able to work independently in a remote environment - Strong research skills to quickly find solutions to customer inquiries - Excellent people management skills to handle customer interactions effectively - Excellent communication and interpersonal skills - Ability to multitask and prioritize work in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Ability to work flexible hours as needed

Benefits:

- Remote work flexibility - Disability insurance - Life insurance

Working Environment:

At NCR, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and problem-solving to deliver the best possible experience for our customers.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:

NCR is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from candidates of all backgrounds and strive to hire individuals who reflect the diversity of our customer base.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.