Remote Customer Service Associate

Job Description:

Stryker is seeking a highly motivated Remote Customer Service Associate to join our team in Canberra, Australian Capital Territory. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. The ideal candidate will be reliable, dedicated, and possess strong decision-making and creativity skills.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat communication channels. 2. Assist customers with product inquiries, orders, and returns in a timely and professional manner. 3. Resolve customer complaints and issues with empathy and efficiency. 4. Collaborate with internal teams to escalate and resolve complex customer concerns. 5. Maintain accurate records of customer interactions and transactions in the CRM system. 6. Continuously seek opportunities to improve processes and enhance the overall customer experience. 7. Stay informed about company products, policies, and procedures to provide accurate information to customers.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. 4+ years of experience in customer service roles. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and prioritize tasks effectively. 7. Flexibility to work remotely and accommodate shifts as needed.

Benefits: - Dental insurance - Gym membership - Relocation allowance

Working Environment: At Stryker, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. Remote Customer Service Associates are empowered to take ownership of their work and contribute to the success of our team.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Stryker is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.