Customer Service Manager

Job Description:

Genesis Healthcare is currently seeking a part-time Customer Service Manager for our location in Brisbane, Queensland, AU. We are looking for a candidate with at least 8 years of experience in a customer service role, preferably in a healthcare setting. The ideal candidate will be resilient, motivated, possess emotional intelligence, and have strong people management skills.

Responsibilities: - Oversee the customer service team and ensure that all customer inquiries are handled promptly and professionally - Develop and implement strategies to improve customer satisfaction and retention - Train and mentor customer service representatives to provide excellent service to all clients - Monitor customer service metrics and identify areas for improvement - Work closely with other departments to address customer concerns and resolve any issues that arise - Handle escalated customer complaints and provide solutions in a timely manner - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field (preferred) - Minimum of 8 years of experience in a customer service role - Strong leadership skills and the ability to motivate a team - Excellent communication and interpersonal skills - Proven track record of improving customer satisfaction and retention - Familiarity with CRM systems and other customer service tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Paid Time Off (PTO) - Medical coverage - Free accommodation

Working Environment: At Genesis Healthcare, we strive to build strong connections with our employees and treat them like an extended family. We believe in creating a positive work environment where everyone feels valued and supported.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.