Customer Service Manager

Job Description: We are seeking a dedicated and resourceful Customer Service Manager to join our team at Kogan.com in Perth, Western Australia. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in customer service management.

Responsibilities: - Lead and manage a team of customer service representatives to ensure excellent customer service delivery - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify areas for improvement - Train and mentor customer service team members to enhance their skills and performance - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Monitor customer service metrics and KPIs to track performance and make data-driven decisions - Develop and implement customer service policies and procedures - Stay up to date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer service management - Strong leadership and communication skills - Ability to analyze data and identify trends - Persuasion and negotiation skills - Resourceful problem-solving abilities - Experience with CRM software and customer service tools - Ability to work in a fast-paced environment and handle multiple priorities simultaneously

Personality traits: - Resourceful - Dedicated

Soft skills: - Analysis - Persuasion

Benefits: - Medical coverage - Retirement plan - Gym membership

Working environment: At Kogan.com, we strive to inject a sense of joy and vibrancy into the work environment. We encourage collaboration, creativity, and innovation in everything we do.

Deadline to apply: 2024-05-02

Equal opportunity statement: Kogan.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.