Customer Service Manager

Job Description:

Cablevision Systems is seeking a part-time Customer Service Manager to join our team in Canberra, Australian Capital Territory. The Customer Service Manager will be responsible for overseeing the customer service operations of our company, ensuring that our customers receive the highest level of service and support. As an Associate Level position, this role requires a minimum of 5 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train, mentor, and supervise customer service team members - Handle escalated customer inquiries and complaints - Monitor customer service metrics and report on performance - Collaborate with other departments to improve overall customer satisfaction - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Strong communication and interpersonal skills - Proven experience in customer service management - Ability to lead and motivate a team - Driven and independent personality traits - Strong teamwork and cooperation skills - Excellent problem-solving abilities - Knowledge of customer service software and tools

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products and services - Paid sick leave for part-time employees

Working Environment: At Cablevision Systems, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. As a member of our team, you will have the opportunity to collaborate with talented individuals who are dedicated to providing the best possible customer service experience.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.