Customer Service Manager

Job Description:

NRG Energy is seeking a motivated and energetic Customer Service Manager to join our team in Sydney, New South Wales on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer service management, you will be responsible for overseeing and improving the overall customer service experience provided by our company.

Responsibilities: - Develop and implement customer service policies and procedures - Train, mentor, and supervise customer service team members - Handle escalated customer complaints and issues - Monitor and analyze customer service performance metrics - Identify and address areas for improvement in the customer service process - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in customer service management - Proven track record of improving customer satisfaction and retention - Excellent leadership and communication skills - Strong problem-solving abilities - Creative and innovative mindset - Ability to work independently and as part of a team - Proficiency in customer service software and Microsoft Office Suite

Personality traits: Motivated, energetic Soft skills: Creativity, communication

Benefits: - Paid Time Off (PTO) - Company transportation - Company equipment

Working environment: - Uphold the highest standards of ethical conduct and integrity

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.