Customer Service Manager

Job Description:

Afterpay is seeking a dedicated and reliable Customer Service Manager to join our team in Perth, Western Australia. As the Customer Service Manager, you will be responsible for overseeing the customer service team, ensuring a high level of customer satisfaction, and driving continuous improvement in customer service processes. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and lead the customer service team, providing guidance and support to team members - Develop and implement customer service policies and procedures to improve customer satisfaction - Monitor and analyze customer service performance metrics, identifying areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Conduct regular training and development sessions for the customer service team - Stay up-to-date on industry best practices and trends in customer service

Requirements: - 8+ years of experience in a customer service management role - Strong leadership and communication skills - Excellent problem-solving abilities - Strategic planning and cooperation skills - Dedication to providing excellent customer service - Reliable and trustworthy - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Training & professional development opportunities - Life insurance coverage - Free food provided in the office

Working Environment: Joining Afterpay means becoming part of a company that pioneers change and sets industry benchmarks. Our team is passionate about delivering exceptional customer service and driving innovation in the finance industry.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Afterpay is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.