Customer Service Manager

Job Description:

Orora is seeking a dynamic and experienced Customer Service Manager to join our team in Sydney, New South Wales. As a part-time position at a mid-to-senior level, the Customer Service Manager will play a key role in ensuring customer satisfaction and driving business growth.

Responsibilities: - Oversee the customer service team and ensure they provide excellent service to all clients - Develop and implement strategies to improve customer experience and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with sales and marketing teams to develop customer service initiatives - Handle escalated customer complaints and provide resolutions in a timely manner - Conduct regular training sessions for the customer service team to enhance their skills - Prepare reports on customer service metrics and present findings to senior management - Stay up-to-date on industry trends and best practices in customer service - Foster a positive and collaborative work environment within the customer service team

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service management - Energetic and reliable personality traits - Strong strategic planning and time management skills - Excellent communication and interpersonal skills - Proficiency in CRM software and Microsoft Office suite - Ability to work well under pressure and meet deadlines - Experience in a fast-paced and dynamic work environment

Benefits: - Paid sick leave - Employee discounts - Dental insurance

Working Environment: At Orora, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to innovation and continuous improvement, and we believe in fostering a culture of collaboration and creativity.

Equal Opportunity Statement: Orora is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: June 25, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.