Remote Customer Service Manager

As a Remote Customer Service Manager at AGCO, you will play a critical role in ensuring high levels of customer satisfaction and loyalty. Your responsibilities will include overseeing a team of remote customer service representatives, monitoring their performance, providing training and guidance, and resolving escalated customer inquiries and complaints. Additionally, you will be responsible for developing and implementing strategies to improve customer service processes and procedures, conducting regular performance evaluations, and collaborating with other departments to ensure a seamless customer experience.

Requirements: - 5 years of experience in customer service or related field - Strong leadership skills and ability to motivate and develop a team - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Dedication to providing exceptional customer service - Resilient and able to handle challenging situations with professionalism - Strong analytical skills and attention to detail - Proficiency in Microsoft Office and customer service software - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Profit sharing opportunities - Paid overtime - Free accommodation for remote work

Our working environment at AGCO is built on a foundation of transparency and open dialogue, fostering effective communication at all levels of the organization. We believe in creating a supportive and collaborative atmosphere where everyone's contributions are valued and respected.

Equal opportunity statement: AGCO is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: July 3, 2024.

We look forward to receiving your application and welcoming you to our team at AGCO as a Remote Customer Service Manager in Perth, Western Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.