Customer Service Manager

Job Description:

Cardinal Health is seeking a dynamic and experienced Customer Service Manager to join our team in Perth, Western Australia. As a part-time Associate Level position, the Customer Service Manager will play a key role in ensuring the highest level of customer satisfaction and retention. The ideal candidate will have at least 5 years of experience in customer service and possess strong communication and problem-solving skills.

Responsibilities: - Oversee a team of customer service representatives and provide ongoing training and support - Handle escalated customer inquiries and complaints in a timely and professional manner - Develop and implement customer service policies and procedures to improve overall customer experience - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Analyze customer feedback and data to identify trends and areas for improvement - Monitor key performance indicators and implement strategies to achieve department goals

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of successful customer service management - Excellent communication and interpersonal skills - Strong leadership abilities and a track record of building high-performing teams - Adaptable and hardworking with a customer-centric mindset - Creativity and strong people management skills - Ability to prioritize and multitask in a fast-paced environment

Benefits: - Disability insurance - Medical coverage - Gym membership - Competitive salary

Working Environment: At Cardinal Health, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Cardinal Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.