Customer Service Manager

Job Description:

PayPal Holdings is seeking a dynamic and experienced Customer Service Manager to join our team in Perth, Western Australia. As a part-time associate level position, the Customer Service Manager will be responsible for overseeing a team of customer service representatives and ensuring the delivery of exceptional service to our valued customers. The ideal candidate will have at least 5 years of experience in a customer service role and possess the resilience and adaptability needed to thrive in a fast-paced environment.

Responsibilities: 1. Supervise and mentor a team of customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures to improve efficiency and effectiveness. 3. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 4. Analyze customer feedback and metrics to identify trends and areas for improvement. 5. Collaborate with internal teams to implement customer-focused initiatives and improvements. 6. Conduct regular training sessions to enhance the skills and knowledge of customer service staff. 7. Monitor team performance and provide ongoing feedback and coaching to promote growth and development. 8. Maintain a positive and motivating work environment that fosters teamwork and collaboration.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication and interpersonal skills. 3. Experience in managing a team of customer service representatives. 4. Proficiency in Microsoft Office and customer service software. 5. Ability to multitask and prioritize tasks effectively. 6. Resilient and adaptable to changing business needs. 7. Strong research and persuasion skills. 8. Equal Opportunity Statement

Equal Opportunity Employer PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive work environment for all employees.

Benefits:

1. Free food provided during working hours. 2. Company transportation for employees working late shifts. 3. Relocation allowance for eligible candidates.

Join PayPal Holdings and be part of a team that values fresh ideas and inventive solutions. Apply now and be part of our innovative and customer-centric culture. Deadline to apply: July 22, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.