Customer Service Manager - Work from home

Job Description:

Crown Resorts is currently seeking a motivated and experienced Customer Service Manager to join our team on a part-time basis. This position will allow you to work from the comfort of your own home in Canberra, Australian Capital Territory, AU. As a mid-to-senior level role, we are looking for a candidate with at least 7 years of experience in customer service.

Responsibilities: - Manage a team of customer service representatives, ensuring high levels of customer satisfaction - Develop and implement customer service policies and procedures - Handle customer inquiries and complaints in a professional and timely manner - Monitor customer service metrics and prepare reports for management - Collaborate with other departments to improve overall customer experience - Conduct training sessions for new and existing team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Proven experience as a Customer Service Manager or similar role - Hardworking and resilient personality traits - Excellent project management skills - Ability to cooperate and collaborate with team members - Strong communication and interpersonal skills - Experience working in a remote or work from home environment - Bachelor's degree in business administration or related field preferred

Benefits: - Training & professional development opportunities - Paid sick leave - Paid overtime

Working Environment: At Crown Resorts, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional customer service and creating memorable experiences for our guests.

Deadline to apply: 2024-06-23

Equal Opportunity Statement: Crown Resorts is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.