Customer Service Manager - Work from home

Job Description:

Tech Data is seeking a dedicated and energetic Customer Service Manager to join our team in Sydney, New South Wales, AU. This is a part-time, work from home position with a mid-to-senior level of seniority and requires a minimum of 8 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, training, and support to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes and procedures - Monitor key performance indicators and metrics to identify areas for improvement - Handle escalated customer issues and complaints, resolving them in a timely and efficient manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Develop and maintain relationships with key clients to drive customer loyalty and retention - Conduct regular performance evaluations and provide feedback to team members - Stay up to date on industry trends and best practices in customer service management

Requirements: - 8+ years of experience in customer service management - Strong emotional intelligence and the ability to empathize with customers - Excellent communication and interpersonal skills - Proven experience in strategic planning and problem-solving - Ability to work independently and manage a remote team effectively - Proficiency in CRM software and other customer service tools - Bachelor's degree in business administration or a related field is preferred

Personality traits: energetic, dedicated

Soft skills: emotional intelligence, strategic planning

Benefits: - Retirement plan - Free food - Joining Bonus

Working environment: At Tech Data, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where every team member feels valued and empowered to succeed.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Tech Data is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.