Customer Service Officer - Work from home

Job Description:

Qantas Airways is seeking a Customer Service Officer to join our team in Adelaide, South Australia. This is a part-time position that offers the flexibility of working from home. The ideal candidate will have at least 2 years of experience in a customer service role and be at the Associate level.

Responsibilities: - Handle customer inquiries and provide excellent service via phone, email, and live chat - Resolve customer complaints and issues in a timely and professional manner - Process ticket bookings, changes, and cancellations - Coordinate with other departments to ensure customer satisfaction - Maintain up-to-date knowledge of Qantas Airways products, services, and policies - Meet and exceed customer service targets and KPIs - Assist with administrative tasks as needed

Requirements: - Energetic and motivated personality traits - Excellent communication and interpersonal skills - Strong persuasion and cooperation soft skills - Ability to work independently and in a team - Proficiency in Microsoft Office and CRM software - Flexibility to work rotating shifts, including weekends and holidays

Benefits: - Travel & spending expenses - Training & professional development opportunities - Profit sharing potential

Working Environment: At Qantas Airways, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and customer satisfaction.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Qantas Airways is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.