Customer Service Officer - Work from home

James Hardie Industries is seeking a dedicated and driven Customer Service Officer to work from home in Sydney, New South Wales, AU. This part-time, entry-level position does not require any years of experience, making it perfect for those looking to kickstart their career in customer service.

Responsibilities: 1. Handle customer inquiries via phone, email, and online chat in a professional and timely manner. 2. Resolve customer complaints and issues with empathy and efficiency. 3. Assist customers with product information, pricing, and order processing. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a positive overall customer experience. 6. Proactively identify opportunities for process improvement and customer satisfaction.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Ability to work independently and efficiently from a remote location. 3. Basic computer skills and proficiency in Microsoft Office suite. 4. Leadership skills to guide customers through complex situations. 5. Planning skills to prioritize tasks and meet deadlines.

Benefits: 1. Free food provided during working hours. 2. Remote work flexibility with the ability to set your own schedule. 3. Travel and spending expenses covered for company-related activities.

Working Environment: At James Hardie Industries, we encourage a spirit of exploration and taking calculated risks for growth. Our team is constantly challenging the status quo and pushing boundaries to deliver the best customer service possible.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: James Hardie Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.