Customer Service Representative

Job Description:

Bank of America Corp. is seeking a dedicated and resilient Customer Service Representative to join our team in Perth, Western Australia. As an Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and promoting our products and services.

Responsibilities: - Manage incoming customer inquiries via phone, email, and in-person - Provide accurate information about our products and services - Resolve customer complaints in a professional and timely manner - Process customer transactions, including deposits, withdrawals, and transfers - Identify customer needs and recommend appropriate financial solutions - Maintain customer records and confidentiality - Collaborate with team members to achieve customer service targets - Participate in training and professional development opportunities

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills and ability to empathize with customers - Excellent problem-solving skills and attention to detail - Ability to work independently and as part of a team - Cooperate effectively with colleagues and demonstrate leadership qualities - Proficiency in using basic computer programs and systems - High school diploma or equivalent required

Personality traits: - Dedicated: committed to providing excellent customer service - Resilient: able to handle challenging situations with a positive attitude

Soft skills: - Cooperation: work well with others to achieve common goals - Leadership: take initiative and inspire others to excel

Benefits: - Company transportation provided - Relocation allowance for eligible candidates - Training and professional development opportunities

Working environment: At Bank of America Corp., we strive to provide opportunities for unlimited personal and professional growth. Our team is dedicated to working together to deliver outstanding customer service and build lasting relationships with our clients.

Deadline to apply: May 2, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.