Customer Service Representative

Job Description:

As a Customer Service Representative at BlackRock in Perth, Western Australia, you will be responsible for providing exceptional service to clients and customers, ensuring their needs are met in a timely and professional manner. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and live chat. 2. Assist customers with account management, product information, and issue resolution. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Collaborate with sales and marketing teams to drive customer engagement and retention. 5. Document customer interactions and feedback for continuous improvement.

Requirements: 1. Energetic and driven personality. 2. Strong persuasion and project management skills. 3. Excellent communication and problem-solving abilities. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Travel and spending expenses covered. 2. Company transportation provided. 3. Visa sponsorship for eligible candidates.

Working Environment: At BlackRock, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a diverse and inclusive team that values teamwork and innovation.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: BlackRock is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, veteran status, or any other characteristic protected by law. We are committed to promoting diversity and creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.