Customer Service Representative

Job Description:

We are looking for a resourceful and hardworking Customer Service Representative to join our team at Gap in Brisbane, Queensland, AU. As a part-time Associate Level employee with a minimum of 2 years of experience in customer service, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues with a focus on customer satisfaction - Process orders, returns, and exchanges accurately and efficiently - Stay up-to-date on product knowledge and promotions to provide accurate information to customers - Collaborate with team members to ensure a seamless customer experience - Assist in maintaining customer records and data in our CRM system - Provide feedback to management on customer trends and issues

Requirements: - Minimum of 2 years of customer service experience - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving skills and attention to detail - Demonstrated innovation and planning skills - Proficiency with Microsoft Office and CRM software - Ability to work in a fast-paced and dynamic environment

Benefits: - Paid sick leave - Company equipment provided - Travel opportunities for training and conferences

Working Environment: At Gap, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Service Representative, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: July 4, 2024

If you have the required experience and skills and are ready to take on this exciting opportunity, we encourage you to apply for the Customer Service Representative position at Gap today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.