Remote Customer Service Representative

Job Description:

Rite Aid is seeking a Remote Customer Service Representative to join our dynamic team in Sydney, New South Wales, AU. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service.

Responsibilities: - Providing exceptional customer service via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Processing orders, returns, and exchanges accurately - Maintaining customer records and ensuring data accuracy - Collaborating with other team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times - Meeting and exceeding key performance indicators and customer satisfaction metrics

Requirements: - Energetic and motivated individual with a passion for customer service - Strong strategic planning skills and emotional intelligence - Excellent communication skills both written and verbal - Ability to work independently and as part of a team - Proficient in using Microsoft Office Suite and customer service software - High school diploma or equivalent required, Associate's degree preferred

Benefits: - Travel opportunities - Joining Bonus - Paid overtime - Unlimited personal and professional growth opportunities

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.