Customer Service Specialist

Job Description:

Edison International is seeking a part-time Customer Service Specialist to join our team in Sydney, New South Wales. As an Associate Level team member, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will be motivated, dedicated, and possess strong leadership and problem-solving skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Assist customers with account updates, billing inquiries, and service requests. 3. Provide guidance and support to customers on product features, pricing, and promotions. 4. Collaborate with cross-functional teams to escalate and resolve complex customer issues. 5. Maintain accurate customer records and documentation in compliance with company policies. 6. Identify opportunities for process improvements to enhance the overall customer experience.

Requirements: 1. 3 years of experience in customer service or related field. 2. Excellent communication and interpersonal skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in Microsoft Office and CRM software. 5. Motivated and dedicated team player with a positive attitude. 6. Strong leadership and problem-solving skills.

Benefits: 1. Disability insurance. 2. Free accommodation 3. Retirement plan

Working Environment: At Edison International, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is committed to providing a supportive and inclusive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Edison International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-05-06

Join our team at Edison International and make a positive impact on our customers' experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.