Customer Service Specialist - Work from home

Job Description:

Danaher, a global leader in the life sciences and diagnostics industry, is seeking a Customer Service Specialist to work from home in Melbourne, Victoria, AU. This part-time position is ideal for entry-level individuals with at least 1 year of experience in customer service.

Responsibilities: 1. Provide exceptional customer service via phone, email, and live chat to address inquiries, resolve issues, and ensure customer satisfaction. 2. Process orders, track shipments, and manage returns efficiently and accurately. 3. Collaborate with internal teams to escalate complex customer issues and provide timely resolutions. 4. Use innovative approaches to improve customer experience and drive customer loyalty. 5. Deliver engaging presentations and product demonstrations to customers as needed. 6. Maintain a positive and energetic attitude while adapting to changing customer needs and priorities. 7. Document customer interactions and feedback to help improve products and services. 8. Participate in ongoing training and professional development opportunities to enhance knowledge and skills.

Requirements: 1. Strong communication skills and attention to detail. 2. Ability to work independently and remotely with minimal supervision. 3. Customer-centric mindset and passion for helping others. 4. Proficiency in Microsoft Office and CRM software. 5. Flexibility to work varied shifts, including weekends and evenings. 6. Adaptable and energetic personality traits. 7. Soft skills in innovation and presentation. 8. Must have a reliable internet connection and a dedicated workspace at home.

Benefits: 1. Remote work flexibility with the opportunity to work from home. 2. Relocation allowance for eligible candidates. 3. Paid Time Off (PTO) for work-life balance. 4. Cultivate leaders who foster inclusivity and mentorship. 5. Competitive compensation and career growth opportunities within the company.

Equal Opportunity Statement: Danaher is an equal opportunity employer and encourages individuals of all backgrounds to apply. We are committed to creating a diverse and inclusive workforce where all employees feel valued, respected, and supported.

Deadline to Apply: June 1, 2024

If you meet the requirements and are ready to embark on a rewarding career in customer service, apply now to join the Danaher team from the comfort of your home in Melbourne, Victoria, AU.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.