Customer Success Assistant - Work from home

State Farm Insurance Cos. is currently seeking a part-time Customer Success Assistant to work remotely from Brisbane, Queensland, AU. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries through various channels such as email, chat, and phone in a timely and professional manner. 2. Assist customers with account setup, policy inquiries, claims processing, and other related issues. 3. Proactively reach out to customers to ensure their satisfaction and address any potential issues. 4. Collaborate with the customer success team to improve processes and procedures for better customer service. 5. Keep accurate records of customer interactions and transactions.

Requirements: 1. Driven and reliable individual who is committed to providing exceptional customer service. 2. Excellent communication and interpersonal skills. 3. Ability to adapt to changing priorities and work effectively in a team environment. 4. Proficiency in Microsoft Office applications and customer relationship management software. 5. High school diploma or equivalent.

Benefits: 1. Free accommodation provided for remote work. 2. Free food provided during working hours. 3. Visa sponsorship for eligible candidates.

Working environment: At State Farm Insurance Cos., we strive to cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, collaborate with their team members, and continuously improve their skills.

Deadline to apply: May 16, 2024

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We believe in creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.