Customer Success Assistant - Work from home

Job Description:

We are looking for a motivated and resilient Customer Success Assistant to join our team at Barnes & Noble. This is a part-time, work from home position based in Melbourne, Victoria, AU. As a Customer Success Assistant, you will be responsible for providing support to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Communicate with customers via phone, email, and chat to answer their inquiries and provide assistance - Assist customers with account setup, product recommendations, and issue resolution - Monitor customer feedback and escalate issues to the appropriate team members - Collaborate with the sales and marketing teams to improve customer satisfaction and retention - Maintain accurate records of customer interactions and transactions in our CRM system - Help to implement customer success initiatives and strategies to drive customer loyalty and engagement

Requirements: - 3 years of experience in customer service or a related field - Strong problem-solving skills and ability to work well in a team environment - High level of resilience and ability to handle challenging customer situations with professionalism - Motivated and self-driven individual who can work independently - Excellent communication skills and attention to detail - Proficiency in using CRM software and other customer service tools

Personality traits: resilient, motivated Soft skills: problem-solving, teamwork

Benefits: - Travel & spending expenses covered - Joining Bonus - Life insurance coverage

Working environment: Join a company that pioneers change and sets industry benchmarks. Be part of a team that values innovation and excellence in customer service.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Barnes & Noble is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.