Customer Success Associate

The Customer Success Associate at Interpublic Group in Perth, Western Australia, AU is a critical role responsible for ensuring customer satisfaction and retention. This entry-level position is part-time and requires zero years of experience, making it an excellent opportunity for individuals looking to kickstart their career in customer success.

Responsibilities: 1. Build and maintain strong relationships with customers to understand their needs and provide solutions. 2. Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner. 3. Collaborate with internal teams to ensure seamless delivery of products and services to customers. 4. Monitor customer accounts and proactively identify opportunities for upselling or cross-selling. 5. Track key performance metrics related to customer satisfaction and retention. 6. Assist in the development and implementation of customer success strategies. 7. Provide feedback to the product development team based on customer input and experiences.

Requirements: 1. Independent and driven personality traits. 2. Strong leadership and decision-making skills. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and prioritize tasks effectively. 5. Familiarity with customer relationship management systems is a plus.

Benefits: 1. Employee discounts on company products and services. 2. Parental leave for new parents. 3. Retirement plan options for long-term financial security.

Working Environment: At Interpublic Group, we recognize and reward employees based on performance and merit. We offer a supportive and collaborative work environment where you can grow and succeed.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.