Customer Success Associate

Job Description:

We are seeking a passionate and resilient Customer Success Associate to join our team at MGM Resorts International in Melbourne, Victoria, AU. As a part-time Associate Level position, the Customer Success Associate will play a vital role in ensuring customer satisfaction and loyalty.

Responsibilities: - Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved promptly - Serve as the primary point of contact for customer inquiries, feedback, and escalations - Collaborate with cross-functional teams to address customer needs and improve overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement strategies to drive customer engagement and retention - Monitor and report on key performance indicators related to customer satisfaction and loyalty

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 4 years of experience in customer success, customer service, or a related role - Strong time management skills and ability to prioritize tasks effectively - Excellent analytical skills with the ability to interpret data and make data-driven decisions - Passion for delivering excellent customer service and solving customer problems - Resilient attitude with the ability to adapt to changing customer needs and expectations - Experience with CRM systems and customer feedback tools is a plus

Benefits: - Joining Bonus - Free food provided during work hours - Dental insurance - Opportunities for professional development and advancement within the company

Working Environment: At MGM Resorts International, we pride ourselves on cultivating leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every employee has the opportunity to grow and succeed.

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued.

Deadline to apply: 2024-05-11

If you are a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Success Associate position at MGM Resorts International in Melbourne, AU. Join us in creating unforgettable experiences for our customers and building a lasting relationship with our brand.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.