Customer Success Associate

Job Description:

Union Pacific is seeking a passionate and reliable Customer Success Associate to join our team in Brisbane, Queensland, AU. As a part-time Associate Level position, the Customer Success Associate will be responsible for ensuring a high level of customer satisfaction and retention through effective communication, problem-solving, and relationship-building.

Responsibilities: - Liaise with customers to understand their needs and goals, troubleshoot any issues, and provide solutions to ensure their success - Conduct research to stay informed about industry trends and best practices, and make recommendations to customers based on this knowledge - Collaborate with internal teams, including sales, marketing, and product development, to advocate for customers and drive product improvement - Develop and maintain strong relationships with key stakeholders to maximize customer success and retention - Identify opportunities for upselling and cross-selling to increase customer value and revenue - Track customer satisfaction metrics and proactively address any issues to maintain a high level of customer satisfaction

Requirements: - 2+ years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to effectively negotiate and resolve conflicts - Passion for helping customers achieve their goals - Reliable and proactive approach to problem-solving - Ability to conduct thorough research and analyze data to inform decision-making - Equal opportunity statement: Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, or any other protected status.

Benefits: - Paid Time Off (PTO) - Joining Bonus - Travel & spending expenses - Opportunity to work in a high-energy workplace focused on delivering impactful results - Potential for growth and advancement within the company

If you are a motivated individual with a passion for customer success and a commitment to delivering exceptional results, we encourage you to apply for the Customer Success Associate position at Union Pacific in Brisbane, Queensland, AU. The deadline to apply is June 10, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.