Customer Success Associate

Job Description:

As a Customer Success Associate at AIG in Sydney, New South Wales, you will be responsible for ensuring our clients receive exceptional service and support throughout their journey with our company. Your primary goal will be to cultivate strong relationships with customers, understand their needs and provide solutions to ensure their success.

Responsibilities: - Act as the main point of contact for assigned customers, building and maintaining strong relationships - Understand customer goals and objectives, and work with internal teams to deliver on these - Provide product support and guidance to customers, ensuring they fully utilize our services - Proactively identify opportunities to upsell or cross-sell products and services - Handle customer inquiries, complaints, and issues in a timely and professional manner - Collaborate with sales and marketing teams to drive customer retention and satisfaction - Prepare and deliver presentations to clients on product updates and best practices - Analyze customer data and feedback to identify trends and opportunities for improvement

Requirements: - Reliable and independent with the ability to work effectively both individually and as part of a team - Strong presentation and communication skills - Willingness to cooperate and collaborate with colleagues at all levels of the organization - Bachelor's degree in Business, Marketing, or a related field preferred - Previous customer service or sales experience is a plus but not required - Ability to learn quickly and adapt to a fast-paced environment - Proficient in Microsoft Office Suite and CRM software - Must be legally authorized to work in Australia

Benefits: - Company transportation provided - Medical coverage - Retirement plan - Opportunity for career growth and development within the organization

Working Environment: At AIG, we pride ourselves on providing a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional service to our customers.

Equal Opportunity Statement: AIG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: July 4, 2024. Apply now to join our team and start your career in customer success at AIG!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.