Customer Success Associate

Job Description: We are seeking a motivated and detail-oriented Customer Success Associate to join our team at BlackRock in Adelaide, South Australia. As a Customer Success Associate, you will be responsible for ensuring our clients have a successful experience with our products and services. This role requires excellent communication skills, a customer-focused mindset, and the ability to problem solve efficiently.

Responsibilities: - Build strong relationships with clients to understand their needs and expectations - Provide timely and accurate responses to customer inquiries and issues - Coordinate with internal teams to address customer concerns and ensure a positive experience - Monitor customer usage and performance data to identify areas for improvement - Collaborate with sales and marketing teams to drive customer retention and expansion - Stay up-to-date on industry trends and best practices to continuously improve customer success strategies

Requirements: - Driven and hardworking individual with a customer-centric mindset - Strong communication skills, both verbal and written - Ability to multitask and prioritize responsibilities effectively - Creativity and innovation in problem-solving and relationship-building - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business, marketing, or a related field is preferred but not required

Benefits: - Paid overtime for additional hours worked - Employee discounts on BlackRock products and services - Paid sick leave for eligible employees

Working Environment: As a Customer Success Associate at BlackRock, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our team values diversity and inclusivity, providing an inclusive and supportive work environment for all employees.

Deadline to Apply: Please submit your application by July 3, 2024, to be considered for the Customer Success Associate position at BlackRock in Adelaide, South Australia.

Equal Opportunity Statement: BlackRock is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.