Remote Customer Success Associate

Job Description:

HollyFrontier is looking for a part-time Remote Customer Success Associate to join our team in Brisbane, Queensland, AU. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a customer-facing role. We are seeking someone who is reliable and resourceful, with strong time management and decision-making skills.

Responsibilities: - Build and maintain strong relationships with customers through effective communication and problem-solving - Proactively reach out to customers to ensure their satisfaction and address any issues or concerns - Help customers navigate our products and services to optimize their experience - Collaborate with internal teams to improve customer experience and identify opportunities for upselling or cross-selling - Provide timely and accurate responses to customer inquiries via phone, email, and live chat - Keep detailed records of customer interactions and feedback for analysis and reporting

Requirements: - 4 years of experience in a customer success or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Company transportation for remote employees - Free food provided during working hours - Gym membership reimbursement - Opportunity to participate in company-sponsored events and team-building activities

Working Environment: At HollyFrontier, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide a supportive environment for personal and professional growth.

Equal Opportunity Statement: HollyFrontier is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability status. We encourage individuals from underrepresented groups to apply.

Deadline to Apply: July 13, 2024. Interested candidates are encouraged to submit their resume and cover letter by this date for consideration.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.